Best practices: measures offered to consumers and businesses in the context of COVID-19 crisis

Best practices: measures offered to consumers and businesses in the context of COVID-19 crisis

Best practices: measures offered to consumers and businesses in the context of COVID-19 crisis 796 337 ECIIA

The European Commission has welcomed a list of ‘best practices’ agreed by the financial sector, and consumer and business organisations, to help further mitigate the impact of the coronavirus pandemic. It sets out concretely how different market participants can support citizens and businesses throughout the crisis.

Today’s ‘best practices’ cover several issues, including:

  • Payment moratoria for consumer and business loans, and for insurance contributions: these measures can help those facing financial difficulties by deferring payments;
  • Enabling safer cashless payments while ensuring cash payments remain available for those who need them;
  • Ensuring loans aimed at mitigating the impact of coronavirus are provided swiftly, and that the fees and interest rates incurred are fair;
  • Legitimate insurance claims are processed and paid out as quickly as possible.

Read more here.

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